still can't get it right

After trying to get to Tiger for a few days...but to no avail. This is what i found in my mailbox.

Angry, disappointed, pissed......

So much for reminding me of the great deal I had!

Dear Tiger airways... you sure did remind me of my flight to BKK... and it sure was a GREAT DEAL! Great deal of pain and frustration! Thanks for the GREAT  DEAL of customer service you provided.... !!!