Crown me "Ms NPS" please?! Pretty puh....llleease...

NPS... otherwise known as Net Promoter Score. That's what I am doing, looking @, exploring... day in day out. And NPS was the reason I got to go to UK three weeks back.

I can see bubbles forming above all your heads.

Well... NPS is a customer advocacy research method that ask customers the question of
" How likely would you recommend <> to a friend or colleague?"

Customers are supposed to use a scale from 0 to 10 to answer this question, where 0 = highly unlikely..... and 10= highly likely.

People who rate the company 0 to 6 are called detractors, 7&8 are passives and 9&10 are promoters. Using the percentage of promoters to subtract that of detractors, gives you the NPS.

Cool? Sounds simple.... but there's so much behind this methodology... that I am getting myself quite immersed in. And.... I am supposed to be helping to implement this programme in my company... as it is proven to have a correlation with financial growth....

Am I getting boring? Go read it.... www.netpromoter.com
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